JB
Jacqueline B
1 reviews | Active since Jun 2022
20 Jun 2022, 11:37
Absa national deceased estate late
I am very upset with national deceased estate late department of absa. I gave in all the correct documentation and phoned 3 times after it was handed in to make sure all documents are correct. Fisrt they tell me it will take 4 weeks then another 2 weeks and today i phone and i get informed it is in the process and it will take anything from 2-3 months still. And even if you phone they cant explain why they can just see it is in line i am so angry. ABSA phone me and help me please o have also emailed you with the case nr to the following email ***ca i have done everything that was asked now you need to do your job !!!!!
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Replies (3)0
Replies (3)
Absa's replyOfficial
20 Jun 2022, 15:44Dear Jacqueline Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply20 Jun 2022, 15:44
Official
Dear Jacqueline Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
JB
Jacqueline B's updateReviewer Update
27 Jun 2022, 19:20After i had troubles with an estate late account and complained on hello peter i got contacted the same day by Vanessa Crowe she was absolutely fantastic she helped me and everything was finalized in a week after my complaint. My trust in Absa bank is restored. ABSA you need to hold on to Vanessa and give her a raise. And the team that works with her.
RegardsJacqueline Brown
RegardsJacqueline Brown
JB
Jacqueline B's update27 Jun 2022, 19:20
Reviewer Update
After i had troubles with an estate late account and complained on hello peter i got contacted the same day by Vanessa Crowe she was absolutely fantastic she helped me and everything was finalized in a week after my complaint. My trust in Absa bank is restored. ABSA you need to hold on to Vanessa and give her a raise. And the team that works with her.
RegardsJacqueline Brown
RegardsJacqueline Brown
Absa's replyOfficial
28 Jun 2022, 08:46Dear Jacqueline
It is indeed pleasing to receive complimentary remarks. Thank you for the time and effort to share such kind words and it was with great pleasure to be of assistance.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks. Thank you for the time and effort to share such kind words and it was with great pleasure to be of assistance.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply28 Jun 2022, 08:46
Official
Dear Jacqueline
It is indeed pleasing to receive complimentary remarks. Thank you for the time and effort to share such kind words and it was with great pleasure to be of assistance.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks. Thank you for the time and effort to share such kind words and it was with great pleasure to be of assistance.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd