MC
Marianne C

1 reviews | Active since Mar 2021

07 Jun 2022, 10:54

ABSA NATIONAL DECEASED ESTATE

Robin.Zovetski Potgieter, nde, rdcqueries,

Morning everyone

An urgent follow up on my email of the 27th and 30th of May, it's a week later, and no response yet.

I find this ignorance from the Absa Retail Deceased Estates Debits AVAF and Credit Card| NDE departments service and Absa public relations in non-existence.

All the accounts of my late husband's J COETZEE ID *** 089 were supposed to be close and the Credit balances were supposed to be paid over to the estate account but with no luck and ignorance and a lack of communication in any form, Absa is still collecting bank fees, every month from those accounts, 10 months of banking fees need to be reverse and paid back.

Robin, I need the ENATIS forms asap, Absa (Robin) didn't follow the instructions as indicated by Mrs. Larraine in an email on 6th April 12:06 also highlighted in blue, the only thing that was followed was my cell number that you gave to CCD couriers. Please I need this sorted asap.

Can you please acknowledge receipt of this email.

0
Replies (1)
Absa
Absa's reply07 Jun 2022, 11:21
Official
Dear Marianne Coetzee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw