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Graham E

1 reviews | Active since Jun 2018

28 Jul 2023, 09:42

ABSA National Deceased Estate = Bad Customer Service!!!

ref:_00D1r1GluM._5005qTWWeA:ref [ ref:_00D1r1GluM._5005qTNfR6:ref ] ref:_00D1r1GluM._5005qTOuBk:ref The service at this department of ABSA is appalling, I have been sending emails since the 12th of July and to date I have not received a positive response from Absa. At first i was given asked to send my email to incorrect departments and when I finally got the correct email address 'National Deceased Estates' ***ca>; '***' I was asked to supply information witch i then did and I was asked again to supply information i did so again, and then no response from Absa. Really Bad service. All they do is say "apologies for the bad service, and they continue to give bad service.

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Replies (1)
Absa
Absa's reply28 Jul 2023, 10:46
Official
Dear Graham East

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***6 Kind regards,Group Customer CareVanessa Crowe