1 reviews | Active since May 2016

05 Sept 2016, 14:03

ABSA National Deceased Estate also dead?

<p>Does this entity of ABSA still exist? Phones rang answered for days on end or if someone mannaged to pick up, you are immediately transferred to the "next available consultant" and there it stays until the line went dead.</p> <p>Phoning from a branch also does not help. Please ABSA, if the section is dead on the job, the do not offfer to provide such a service!</p>

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Replies (4)
Absa
Absa's reply05 Sept 2016, 16:54
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

's update14 Sept 2016, 09:34
Reviewer Update

Dear Vanessa,

Somebody did phone from the entity concerned, to phoned out if we put something "negative" on Hellopeter. After that, everything went quiet and still no respone or any answer to our query in the first place.

The most frustating aspect is that nobody at "Deceased Estates" are answering their phones.

Regards

Absa
Absa's reply15 Sept 2016, 14:59
Official

Dear Willem

Thank you for bringing this matter to our attention. We have escalated your matter for resolution.


Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply16 Sept 2016, 13:44
Official

Dear Customer

Deon has tried making contact with you on a regular basis on *** and sent 2 emails to *** , however unsuccessful

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd