MM
Mister M

1 reviews | Active since May 2014

25 Jul 2018, 12:41

ABSA + NAEDO - Non Authorised Early Debit Orders

Absa (and other banks) allow NAEDO to be executed on my bank account without allowing me to manage them. “Legal” companies then abuse this feature and debit my account. I then have to : 1. Go into Branch (no online function to reverse) to reverse 2. Get Charged to this reversal 3. Have to get information from bank about these so-called “Legal” companies 4. Call them with my own buck 5. Find out they have closed since this is what they do (every +- 6 months) 6. Find out you can’t reverse if you go later that 45 days 7. Pay to change my account number (so it doesn’t happen again) 8. Or have it happen again in 4 month time 9. If I change my account I have to call and change all my ready-setup debit Orders 10. Change all my payers to pay to a different account number 11. Accept / Allow that my credit score will be affected by these shenanigans

This is disheartening. This should not be acceptable. All Absa has to do is to extend its already available feature of reversing debit orders to NAEDebit Orders. All this money they are spending on changing the brand should be put to use in improving services.

I was hit by: Luvmore - 1. Singhs Cc /Sb### 2. Luvmore /8#### 3. Gr Life /Gr Lyfe 9### 4. Sagewise1 /Rnr2### 5. Xfinity Comm9### 6. Scb Naedo /Gr Lyfe 9### 7. Lifemarketrf4### For a total of R1 680.92. (Lucrative! From one person. I would do it too)

Remember: Evil Prevails when good people do nothing. Where there is opportunity, pilfers will take advantage Where there is a will, there is a way

0
Replies (2)
Absa
Absa's reply25 Jul 2018, 13:40
Official

Dear Mister

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

MM
Mister M's update25 Jul 2018, 15:24
Reviewer Update
The typical "we'll investigate" reply. Can you not investigate from the 7 (Seven) examples i have given which has affected thousands of customers? Can you not investigate with my cellphones number which is available to you? Can you not exercise "going the extra mile"? Can you honestly tell me this was not brought to your attention before? Where is the Sincerity in saying you have never see this problem in your line of work? How can you apologies for something you ignore and ignore daily?