Absa N1 city, pathetic service

What a pathetic service there is at Absa N1 city. I was in that bank for 2hrs, just for me to receive western union money. After those long 2hours comes a teller to tell me I wanted a declaration form from my bank. I didn’t have a problem getting what they wanted from my bank but to think I sat there for 2hrs just for them to come with the declaration story , how pathetic that is. The moment I got into the bank that should ve been explained to me. No wonder why Absa N1 city has 2star reviews on google. It’s a pathetic bank to say the least. I had every right to be angry with the service and the manager was called oh and that lady manager has zero customer service. She could not even apologize for the inconvenience that they caused me instead she was feeling herself. Absa should look for a better representative of their branch because that lady of a manager does not know what she is doing. I simply walked out without receiving any service after 2hours. Pathetic service on that branch and if that is what Absa represents then it’s a bad bank