ABSA my money is gone!!

I am so disappointed with the lack of service I have experienced the last week, specifically with Absa The Grove mall. After making a cash deposit at the ATM, the machine took my money and gave me a unsuccessful deposit slip. Firstly I had to wait outside for nearly 20 minutes before someone came to assist me. At customer service I explained the situation and the teller logged the problem (so I thought), she told me that they would phone me the next day because they still had to balance the ATM. The next day I received no correspondence from them. I decided to phone the ABSA help line. The lady on the help line told me that there was no reference of to what I was referring but that she would log it now and would get back to me within the next few hours. No response. Phoned again, completely different story and that it was going to be so difficult to track and they’ll have to investigate etc. Phoned the grove mall branch the next day, spoke to 2 different people, each with a different story as well. Nevertheless its been over a week and I have not received my money!!! Whats happening ABSA!!!!