MS
Marius S
1 reviews | Active since Nov 2009
02 Jan 2021, 08:35
Absa must pleaae stop blaming Covid-19 for lack of service
No response to Absa after 3 requests to close ABSA Reward card - cost of card higher than benefits. No response is not in line with Absa’s statement of commitment to maintaining our ongoing service to their clients. Absa’s automated respons record that “Due to the Covid-19 pandemic gripping our nation, Absa bank fully recognizes the impact experienced by all our valued clients and is committed to maintaining our ongoing service to our clients.”
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Jan 2021, 12:16Dear Marius
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply04 Jan 2021, 12:16
Official
Dear Marius
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8
Kind regards,
Rezona Louw
Group Customer Care
MS
Marius S's updateReviewer Update
12 Jan 2021, 18:10Wow just when I thought I have experienced it all - Absa goes and starts process to cancel my CREDIT CARD rather than Avios Rewards Card. That can only mean I am unable to spell or Absa staff is unable to read
MS
Marius S's update12 Jan 2021, 18:10
Reviewer Update
Wow just when I thought I have experienced it all - Absa goes and starts process to cancel my CREDIT CARD rather than Avios Rewards Card. That can only mean I am unable to spell or Absa staff is unable to read
Absa's replyOfficial
18 Jan 2021, 13:42Dear Marius
Thank you for your posting.
Our office is busy with the investigation on your further concerns raised.
Our office is busy with the investigation on your further concerns raised.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply18 Jan 2021, 13:42
Official
Dear Marius
Thank you for your posting.
Our office is busy with the investigation on your further concerns raised.
Our office is busy with the investigation on your further concerns raised.
Kind regards,
Rezona Louw
Group Customer Care