Absa must do the right thing and rectify my account n send .e my statement

I have an absa check account n I am under debt review n my debt review has messed up my check account then I started making payments my self the balance of the check account was r4000 but now to my surprise it's R11000 I called absa and requested a transaction history statement n till today they have not sent me, I'm very annoyed n tired of requesting it, and i am have been paying since 2019 but the account still is owing n no one is willing to send me my statement as I have requested, I need absa to send me my statement urgently as I have requested. N they must call me