1 reviews | Active since Nov 2022
Absa Musgrave Centre
29th October Saturday around 9am I went to Absa at Musgrave Centre to open my kids account. A lady that works there by the name of THATO MOTENE told me that they dont open accounts on Saturdays only during the week and I will have to make an appointment with someone to assist me. When I questioned this, she said fingerprints cannot be verified on a Saturday. I even told here that I work during the week thats why I came on Saturday.
We had issues at work on Monday 31 October 2022 n I went back to the branch because I needed to sortout these accounts. A lady by the name of Nokulunga assisted me by opening 2kids account out of the 4 I needed due to time since it was late and this process takes time. I came back on Tuesday 01 November 2022, Nokulunga was busy with a client and Thato Motene refused to assist me AGAIN claiming that she doesnt open Accounts, only Nokulunga that can assist. When I spoke to the manager later on, manager confirm that they do open accounts unless system is offline and in this case there was no notification of the system that was down that day and Thato Motene can assist with new accounts. So basically this lady waisted my time on Saturday with her claim that they dont open accounts and REFUSE to assist me AGAIN on my third trip to the bank that she could have avoided by opening the accounts on Saturday the first time I went there.
I am disappointed at Absa that they keep such staff and concern on how many people receive this terrible service from Thato Motene.
29th October Saturday around 9am I went to Absa at Musgrave Centre to open my kids account. A lady that works there by the name of THATO MOTENE told me that they dont open accounts on Saturdays only during the week and I will have to make an appointment with someone to assist me. When I questioned this, she said fingerprints cannot be verified on a Saturday. I even told HER that I work during the week thats why I came on Saturday.
We had issues at work on Monday 31 October 2022 n I went back to the branch because I needed to sortout these accounts. A lady by the name of Nokulunga assisted me by opening 2kids account out of the 4 I needed due to time since it was late and this process takes time. I came back on Tuesday 01 November 2022, Nokulunga was busy with a client and Thato Motene refused to assist me AGAIN claiming that she doesnt open Accounts, only Nokulunga that can assist. When I spoke to the manager later on, manager confirm that they do open accounts unless system is offline and in this case there was no notification of the system that was down that day and Thato Motene can assist with new accounts. So basically this lady WASTED my time on Saturday with her claim that they dont open accounts and REFUSE to assist me AGAIN on my third trip to the bank that she could have avoided by opening the accounts on Saturday the first time I went there.
I am disappointed at Absa that they keep such staff and concern on how many people receive this terrible service from Thato Motene.
29th October Saturday around 9am I went to Absa at Musgrave Centre to open my kids account. A lady that works there by the name of THATO MOTENE told me that they dont open accounts on Saturdays only during the week and I will have to make an appointment with someone to assist me. When I questioned this, she said fingerprints cannot be verified on a Saturday. I even told HER that I work during the week thats why I came on Saturday.
We had issues at work on Monday 31 October 2022 n I went back to the branch because I needed to sortout these accounts. A lady by the name of Nokulunga assisted me by opening 2kids account out of the 4 I needed due to time since it was late and this process takes time. I came back on Tuesday 01 November 2022, Nokulunga was busy with a client and Thato Motene refused to assist me AGAIN claiming that she doesnt open Accounts, only Nokulunga that can assist. When I spoke to the manager later on, manager confirm that they do open accounts unless system is offline and in this case there was no notification of the system that was down that day and Thato Motene can assist with new accounts. So basically this lady WASTED my time on Saturday with her claim that they dont open accounts and REFUSE to assist me AGAIN on my third trip to the bank that she could have avoided by opening the accounts on Saturday the first time I went there.
I am disappointed at Absa that they keep such staff and concern on how many people receive this terrible service from Thato Motene.
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention your reference number is C-***4. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
I personally do not have an account with Absa. I was opening accounts for my four children.
Kind regards,
Ms Mdlaka
***
I personally do not have an account with Absa. I was opening accounts for my four children.
Kind regards,
Ms Mdlaka
***
Best regards,
Best regards,