Absa Motor Warranty (Innovations Policy)

I would just like to shed some light on something which i feel should have been handled better by my insurance company.<br> I took my car to have it serviced and also to have the engine miss fire checked which resulted in the ignition coil being faulty and replaced. The parts and service is covered under my policy, but i was informed that the mechanical workshop is no longer on the insurance companies list and they refused to pay anything. I previously took my vehicle to the same place with no hassles.<br> The feedback i got from Innovations is they wont assist at all and even if i pay the bill upfront and submit the receipts they are still refusing to cover the cost.<br> Firstly there is no formal communication sent to insurance holders to inform us of this change because they can pick up people using their insurance use this mechanical workshop.<br> i was told is that i need to have them remove the part and take it to another workshop underwritten by the insurance which is absolutely ridiculous as the repairs has already been done. <br> I feel that Innovations could have put better plans in place to create a better customer experience. I would not suggest a company that is not customer focused to an