Avds
Andrew van der spuy

1 reviews | Active since Jul 2011

09 Nov 2022, 09:52

ABSA MOST USELSS BANK IN THE WORLD

My debt review was cancelled. ABSA finally updated their systems to show that i am not under debt review however i was not able to use my credit card on the day that they updated their systems. Contacted their debt review process and they said that it will be updated in 24hours and that i would be able to use my credit card today. Today i am still unable to use my credit card. Once again i contacted ABSA debt review. They asked security questions which i answered correctly. I don't know if the useless agent couldn't understand what i was saying as she repeated the last 4 digits of my cellphone number after i had given her my cellphone number. So i corrected her and repreated my cellphone number. Low and behold she then tells me that the system has blocked me now for repeating the answer to the security questions and that she won't be able to help me and that i now HAVE TO GO INTO A ****ING BRANCH again to first get me unblocked befofe she can help me. YOU ARE THE MOST USELESS BANK WITH MOST *********** STAFF I HAVE COME ACCROSS!!!! I am not going into a branch to get this sorted out. You should've updated your ****ing systems yesterday so that i didn't have to call in. and how can your system block me for repeating the answer to a security question. What a bull**** system you have ABSA. BULL**** BANK WITH BULL**** STAFF AND BULL**** SYSTEMS! Unblock my ****ing credit card you *********** ****ers!

0
Replies (3)
Absa
Absa's reply09 Nov 2022, 11:23
Official
Dear Andrew van der Spuy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Avds
Andrew van der spuy's update09 Nov 2022, 19:11
Reviewer Update
what is the reference number Rezona. It's ****** blanked out! When were you planning on resolving my complaint and contacting me. **** i absolutely despise this bank. this time i am leaving for good. ****ing useless.
Absa
Absa's reply10 Nov 2022, 08:49
Official
Dear Andrew van der Spuy Thank you for your posting.

Please refer to our email sent to your personal email address reflecting the reference number. Kind regards,Group Customer CareRezona Louw