JF
Janice F

1 reviews | Active since Jun 2012

08 Nov 2021, 15:09

ABSA MOST PATHETIC BANK - WORST BANK EVER - PATHETIC *********** STAFF!!

Absa's staff are completely ***********. I've been pushed from pillar to post with no one prepared to take accountability and rectify their error. They listed me as a poor/delinquent payer on the credit bureau and now refuse to remove my name. My account was settled despite the arrears being as a result of yet again their incompetence as the incorrect amount was deducted which created an arrears amount which I was never informed about. I want my name removed/ cleared on TransUnion and Experian immediately. After speaking to Mosa, Perfect, Boitshoko, Nangamso and who knows who else I want this sorted immediately. I spoke to seven different people who were all useless. Nobody could help yet you are quick to list people but can't help to remove their names from a bad listing even after the account is settled. Absa is the worst bank ever. Most *********** staff. I WANT MY NAME AND MY HUSBANDS NAME CLEARED ON TRANSUNION AND EXPERIAN IMMEDIATELY AND I WANT CONFIRMATION SENT TO ME IMMEDIATELY.

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Replies (1)
Absa
Absa's reply09 Nov 2021, 08:39
Official
Dear Janice Fortune 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number to your complaint is  C-***8.
 
Kind regards, 
Rezona Louw 
Group Customer Care