ABSA - MooiRiver Mall - Die Bult?

As I sit in the QUEUE (customer service) - I heard a lady that said she will be moving to another bank - ABSA is a ******* - at another table, a man is getting upset - because they are struggling more than an hour with his online banking app and at the another table - an older women os mentioning that ABSA is not helping her with her investment - at all. Here I sit... 7th in the queue - I have a problem with ***** on my card (this will be the second card that I will be replacing at ABSA in one year). In total - there where another four ********** activities - just in my family. No - we do not share OTP's or a CVV. We are most probably the most cautious people - when it gets to something like even swiping a card. We rarely ever share card details for online transactions. I have 2 questions for ABSA. 1) Why did they close the branch on DIE BULT - as a result of that, the Mooi Rivier branch are currently FLOODED with people - I hope to get assistance before they close. 2) Any reasons for the extremely high ********** activity? This further result - that I have to queue in the police stations row for an affidavit.. For something that I haven't done or asked for. We are loyal customers of ABSA - but our patience is also getting tested. Please don't bother by giving me a call - instead, provide me with an email. This situation is really starting to get the best of me.

*Older people are not even getting first priority in this bank - a very old male couldn't sit anymore. None of your staff offered to assist him first.