Absa Monument Park branch Worst branch in South Africa!

<p>I have been banking with Absa for more than 10 years, I have been at many branches across the country, however every time I visit my branch in Monument Park it is the worst banking experience imaginable. </p> <p>At any given time during the week and on weekends the customer service queue is unacceptably slow.</p> <p>Customer service has 4 points and there are never more than 2 staff members helping customers. The avg waiting time per person in the queue is atleast 30 minutes. After waiting very long you should not expect a friendly face nor a greeting. I stood for 8 minutes and the service consultant did not look up nor did she greet me her words after 8 minutes were "yes... " </p> <p> </p> <p>There is no extra assistance for platinum bankers, as at all other banks you get a upgraded service with higher account statuses.</p> <p>The tellers has 6 pay points and only 2 are ever open. </p> <p> </p> <p>The branch is full with many annoyed customers and the branch manager does not bother to assist, she simply ate and drank coffee in her office reading a newspaper. </p> <p>There is not a single friendly Absa face, and no one seems like they want to assist customers. </p> <p> </p> <p>I spend hundreds of thousands of Rands with Absa and I expect a better service when going to a branch especially in a area surrounding Monument park, waterkloof, brooklyn etc. </p> <p>And I am not the only customer who feels this way about the service at the Monument Park branch. </p> <p> </p> <p>I truly hope Absa bothers to change the monument park branch, as it will surely chase away current and new potential clients! If this does not change I will most definatly move to another bank. I am extremly upset about this unprofessional pathetic service. </p>