NB
Nic B

1 reviews | Active since Sept 2020

15 Sept 2020, 21:41

ABSA - Money non refundable - Matter STILL not resolved.

I would like to know if there is anybody else out there that has experienced the same problem as i have. On the 28th of March 2020 i made and EFT payment from my ABSA Cheque account to a Standard bank account for an amount in the R20 000.000. The Standard Bank account number which the money was paid into was only 5 digits long. According to my knowledge, an account number should have more than 5 digits and not 5. I initially thought that the money would "bounce back" as the account number was too short and that an account with that short of a number would not exist. When there was no "bounce back" of the money, i went in to the ABSA Branch here in Jan Kempdorp and the person that helped us, Johannes, said that we have to phone internet banking customer services, there is nothing that they (ABSA Jan Kempdorp) can do to help me. I have called the ABSA Banking App helpline many times and got absolutely no answer or help. On the 15th of April 2020 i sent an email to the address that was on the ABSA Banking App (***). Since it was the start of lockdown we received a reply email on the 15th of April 2020 that said they can only assist me after lockdown level 5 (30th of April 2020) and the reference number was also on the email. I even contacted Standard bank to see if they can resolve or help with the matter. They said that they can not help at all, the situation have to be sorted out with ABSA themselves. Lockdown level 4 came we still have not received any response from ABSA. On 5 May 2020 i sent another email to ABSA Banking App (***) eqnquiring on the previous email that i sent. No response from ABSA whatsoever. I got an email address from the ABSA website hoping that it might help me with the matter. The same email was sent on the 2nd of June 2020 to the correct email address (***) with all proof of payments and account numbers and documents that was attached to this incorrect EFT payment. ABSA was very quick to reply and even called me to say that they are working on the matter and that it will be resolved within 2-3 working days. According to ABSA the matter was 'resolved'. They told me that the account number which the money was paid into, the 5 digit account number, is a valid account number and that the money has been transferred into a C Pietersen account at Standard bank. If i want the money back i have too go to the Police station to open a case and make a statement and take the statement to my lawyer and then legal action can be taken against the recipient that was unjustifiably enriched. I have asked my lawyer to enquire about this very unpleasant situation and ABSA just gave them the same answer as they gave me. My bill at the lawyer is getting bigger by the day and it is already costing me a lot of money to get this matter resolved. I have a business to run, people to pay (employees and suppliers) and other expenses to cover. I can not just sit back and let this money, that i can not get back, just go. It might not be millions but i need every bit that i have. We are sitting in the middle of September 2020 and this matter is STILL NOT resolved. So please tell me, is there anybody out there that has had the same problems with ABSA and a similar situation as me.

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