1 reviews | Active since Sept 2016

05 Aug 2018, 22:08

ABSA - Money leaving my account and balances don't ever add up anymore

I am so incredibly frustrated with Absa. In the last 10 days, I have posted my 2nd bad review of Absa due to the shear frustration I have experienced as a client who has been with this bank for over 25 years. My complaint is two part. Firstly, every single time I swipe my Absa Premier bank card, I get an sms notifying me of my available balance after the transaction. This is standard. When I log into Absa online banking, what I see online corresponds with what the info the sms provides. I have made phone calls to Absa in the last 10 days querying why transactions are "hanging" in the uncleared tab on internet banking and why the total uncleared amount does not add up to the difference between the available balance and balance. The information they had on their system was different to the transactions reflecting in the uncleared tab. They had two extra transactions reflecting which did not reflect on my side. I do not dispute that I purchased the goods, it would just be great if the service Absa provided was up to date. Anyway, this is not the end of this debacle. I accepted that Absa were just slowed up and their system had not updated on my side only to find, to my shock and horror, the uncleared amounts now coming off my available balance which does not make sense according to the information provided by Absa when working out why there was such a huge difference between the available balance and balance. So where has the other money gone? Thin air? I am experiencing the exact same problem yet again where I have deposited further money into my account because suddenly the available balances sent via sms and on online banking do not make sense. I am not happy about this because money is disappearing out of my account and every single time I phone Absa, I am transferred between departments until I raise hell on Hellopeter. Second point of frustration, I am a Premier account holder at Absa, It sounds super fancy except that I have had nothing but the most disgusting service and experiences from Absa since I upgraded my account. Nice way for Absa to show they really value me. The point is that I have phoned in at the end of last week to complain about the fact that there have been fees coming off my account that I have no idea what they are for. Eventually when I was able to chat to a consultant with access to my account (after three phone calls), they confirmed it was when I swiped my card. I have unlimited card swipes Absa????!!!!! I am a Premier account holder remember?! Thirdly, none of the Absa fees that come off my account and reflect on online banking actually make any sense. They merely say "transactions" and "see statement details" which half the time aren't available.

I am investigating cancelling my accounts with Absa and moving business elsewhere. Your service is absolutely disgusting and disturbing and you are day-light ******s. Up your damn game Absa.

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