ABSA money hungry

ABSA INCOMPETENCE CLAIM LOGGED ON *** .... NOTHING RESOLVED In the meantime my built in cupboard and laminate floors and build in cupboard and ceillings has attained further damage due to the delay in response from all parties involved to attend to matter. Would like to escalate this matter to the highest authorities in you company as I am highly unsatisfied with your service. as a alone living widow and pensioner I regard your service as abusive to my condition as I am not capable to assist with correct procedures... I have not been able to sleep in my own bed and is highly inconvenienced.

FOLLOW UP....

Geyser and pipe has been repaired at a cost of R1000 each so thus far my eccess has been R2000...for a pensioner....?

No body contacted me regarding the fixing of the wardrobe and the damaged ceiling...

on calling again I was told that I have to pay a Further R800 eccess for fixing of those items.... Surely these fall a one claim ...they just keep asking money and that for poor service.... Tried to contact person that responded with more references on Hellopeter but seems like another hoax...Nobody can be reached?

Please advise....