ML
Mapula L
1 reviews | Active since Nov 2012
10 Oct 2020, 09:47
ABSA Mokopane - treat its customers with no respect
Today, I have been at the bank since 07:00 to deposit/ transfer and to enquire. After I made the deposit. Going to ABSA Mokopane is a nightmare, open late, 2 tellers at each point and they take forever to assist one customer. Benchmark with other banks to improve your services. I might be your customer but I deserve to be treated with respect
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Absa's replyOfficial
12 Oct 2020, 11:56 Dear Mapula Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care
Absa's reply12 Oct 2020, 11:56
Official
Dear Mapula Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care