ABSA mobile banking

Item: Absa
Rating: 2
Author: Chris P

My wife is trying to reset her mobile banking password. When trying to talk to an agent on ***no one answers the call

Helpful (0)

Replies (2)

Absa's replyOfficial

15 Apr 2020, 08:40

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply15 Apr 2020, 08:40

Official

Best regards,

Absa's replyOfficial

15 Apr 2020, 09:41

Dear Chris

Please provide us with your wife's ID/ account number to log a formal complaint.
We would also request you to tell us what is the error code or message and what type of phone is she using.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply15 Apr 2020, 09:41

Official

Best regards,

ABSA mobile banking

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