1 reviews | Active since Nov 2017
ABSA missing payments department horror!!
What a horrible experience from such a reputable institution!!
I made an EFT to another ABSA account holder on the 16th of October this year, but to my surprise the beneficiary stated that the money was not received! I contacted the ABSA missing payments department via e-mail (because there's no contact number!) alerting them of this mishap. All I needed was proof that the funds were indeed transferred from my account into the recipient's, but the case was closed rather abruptly without receiving the necessary support! This is unbelievable! I have been with this bank for dog years, and the ONE time I need their assistance the most, they ditched me!
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Mandisa
Did the recipient receive their money. If not kindly provide us with the account number and amount send for investigation.
Best regards,
Hi Mandisa
Did the recipient receive their money. If not kindly provide us with the account number and amount send for investigation.
Best regards,