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Godfrey D

1 reviews | Active since Nov 2018

13 Nov 2018, 15:10

ABSA MISSING PAYMENTS DEPARTMENT

I really doubt that the ABSA missing payments department exists, especially when I read the number of complaints related to missing payments. I am not getting any feedback to my query for a missing payment. It seems like it’s a calculated move to earn interest on unallocated payments for a bank to completely ignore several requests for assistance.

0
Replies (5)
Absa
Absa's reply14 Nov 2018, 08:34
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with the account number debited, the account that should've been credited, the amount and the date.
This information can be sent via private message.
Regards
Claudette

Best regards,

GD
Godfrey D's update14 Nov 2018, 09:32
Reviewer Update
Dear Claudette, Please find below the requested details:- Account number debited Nedbank current account *** Beneficiary statement description Oct 18 PMT Account number to be credited ABSA credit card *** Amount R1,000 Payment date 29/10/2018 Reference number ***9/NEDBANK/*** Kind regards, Godfrey Denhere
GD
Godfrey D's update14 Nov 2018, 09:35
Reviewer Update
Dear Claudette, Please find below the requested details:- Account number debited:- Nedbank current account *** Beneficiary statement description :- Oct 18 PMT Account number to be credited:- ABSA credit card *** Amount:- R1,000 Payment date:-29/10/2018 Reference number:- ***9/NEDBANK/*** Kind regards, Godfrey Denhere
Absa
Absa's reply15 Nov 2018, 10:05
Official
Dear Mr. Denhere  my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is *** . Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.

Best regards,

GD
Godfrey D's update15 Nov 2018, 10:15
Reviewer Update
Dear Claudette, Thank you for the feedback. I will wait for the 3 days for the outcome of this query. Kind regards, Godfrey