absa missing payments
I have paid money into my wrong credit card that does not exist anymore , no one at missing payments or Absa digital is even answering emails. I have phoned 7 times, send emails. each consultant has a different story - no one can help me , i am shocked about this service ,.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
02 Sept 2021, 11:48Dear Bennett D
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Sept 2021, 11:48
Official
Dear Bennett D
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's replyOfficial
02 Sept 2021, 11:51 Dear MRS M VAN DEVENTER
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please advise on the amount in question, the date and the account number where you transferred the funds into.
Your complaint reference number is C-***3 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please advise on the amount in question, the date and the account number where you transferred the funds into.
Your complaint reference number is C-***3 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Sept 2021, 11:51
Official
Dear MRS M VAN DEVENTER
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please advise on the amount in question, the date and the account number where you transferred the funds into.
Your complaint reference number is C-***3 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Please advise on the amount in question, the date and the account number where you transferred the funds into.
Your complaint reference number is C-***3 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
's updateReviewer Update
02 Sept 2021, 12:17Lebogang please use all correspondence via email or phone
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's update02 Sept 2021, 12:17
Reviewer Update
Lebogang please use all correspondence via email or phone
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's updateReviewer Update
02 Sept 2021, 12:18see my email to you -
amount is R6000
yesterday i paid it into my old credit card account instead of my new card
id number below
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Melanie
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amount is R6000
yesterday i paid it into my old credit card account instead of my new card
id number below
***
Melanie
***
's update02 Sept 2021, 12:18
Reviewer Update
see my email to you -
amount is R6000
yesterday i paid it into my old credit card account instead of my new card
id number below
***
Melanie
***
amount is R6000
yesterday i paid it into my old credit card account instead of my new card
id number below
***
Melanie
***
Absa's replyOfficial
02 Sept 2021, 13:36Dear Bennett D
Thank you for the details and your request is noted.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for the details and your request is noted.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Sept 2021, 13:36
Official
Dear Bennett D
Thank you for the details and your request is noted.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for the details and your request is noted.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,