Absa missing payment

Absa missing payment department is a ****, i have never worked so hard just to pay an account which now they cant provide me with proof of payment. I am so disappointed and angry at this point i have been sent from pillar to post just to sort out my account. They handed me over to various attorneys and i called each of them none had my account eventually after i decided to directly pay them i was told i shouldn't have paid because they have now found the right attorneys i was handed over to. I called the attorneys who were so helpful and contacted Absa and send them proof of payment for my account with no response until today. I send the Attorney an email every morning to enquire about my account. Their *********** consultant have a different story every time I call. I am so frustrated and all i want is to sort this out.