ABSA Missing payment

I made a transfer from my Nedbank Cheque account to my ABSA Credit Account. 2 weeks later the funds had not reflected, I check my Nedbank statement and the funds had left Nedbank. I check the proof of payment and noticed that I had not included the first 4 digits of my credit card number in the Reference field however the account number was correct. I then went to ABSA who told me that I should go to Nedbank, Went to Nedbank and they told me the finds have left their end and ABSA need to find and allocate the funds. Went back to ABSA only to be told the same thing again, went back to Nedbank and Nedbank advised that the best they can do is to try and recall the funds at a fee of Approx R350 without any guarantee....I went back to ABSA and told them thsi and teh lady assistant took the Proof of payment and told me she owuld contact me on Monday but she was not promissing. Al so sent an email with a proof od payment to missing ***. I just cannot understand how ABSA is aunabel to search and find a payment and allocate it accordingly.