ABSA Missing Funds - Unresolved.

We have had three instances of ***** against us this year. • On Saturday 24th March 2018 at approximately 10:00 the first amount of R70 000 was drawn from our current account. The ***** department immediately contacted us to confirm. Even though we denied having withdrawn the amount, no action was taken and 3 months later ABSA deposited R1 040 into our account as being the only amount they had managed to retrieve!! ABSA refused to give us details of the recipient of our funds so that we could open up a case against the culprit.

• Then on Wednesday 18th July another R38 123 was **********ly withdrawn using a Samsung device that had been linked to our account. Once again even with daily limits in place the ***** department didn’t manage to trace the money.

• The most recent was on 16th August when R100 000 was withdrawn from our bond account. This we only picked up on 22nd September when we needed a copy of the statement as we have cancelled ALL internet and cell-phone banking with ABSA. When we approached the manager at Sunward Park on 25th September it was “rectified”. No indication as to which “teller” was responsible. The interest incurred, however, may only be adjusted by head office. We are waiting in anticipation to see if this actually happens.