PA
PIKKIE A

1 reviews | Active since Dec 2019

13 Jul 2025, 10:45

ABSA MISLEADS CLIENTS

I received an e-mail from ABSA telling me to set up a stop order to make recurring deposits into my savings account. They also states that " When you maintain a minimum combined balance of R5 000 in your savings and investment accounts*, you get an Absa Rewards score of 55. By setting a monthly deduction order from as little as R250 on an account like your Depositor Plus, you get an additional 20 points added to your Rewards score. That means a total score of 75 and more true cash back! Visit absa.co.za/rewards to find out more about these and other great benefits." When I enquired about my 75 points by calling ***, the agent informed me that I must have R 1million in my savings account to qualify. He was also unaware of the existence of the e-mail. The e-mail was sent out byTawanda Rumhuma.

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Replies (1)
Absa
Absa's reply14 Jul 2025, 09:09
Official
Dear Pikkie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw