GP
GABRIEL P
1 reviews | Active since Apr 2023
26 Apr 2023, 13:23
ABSA MISLEADING VEHICLE FINANCE DEPART
I purchased a car with AVAF and my debit order was running out of the 25th of every month. I Requested my debit order to be moved to the 10 May 2023. I RECIEVED EMAIL STATING THE CHANGE WAS SUCCESSFUL WITH REF:C-***3 However the information provided by AVAF was false and incorrect the debit had instead come out 26th April 2023. This is absolutely ridiculous coming from ABSA . Misleading clients . Now I have to put a request for my next debit or to come off in 10th June 2023. These people are ridiculous and don't care . An actual email from there department came in stating successful change from the 25th April to the 10th May. Absa is very unprofessional
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Replies (1)Absa's replyOfficial
26 Apr 2023, 13:32Dear Gabriel Pillay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareRezona Louw
Absa's reply26 Apr 2023, 13:32
Official
Dear Gabriel Pillay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer CareRezona Louw
