GP
GABRIEL P

1 reviews | Active since Apr 2023

26 Apr 2023, 13:23

ABSA MISLEADING VEHICLE FINANCE DEPART

I purchased a car with AVAF and my debit order was running out of the 25th of every month. I Requested my debit order to be moved to the 10 May 2023. I RECIEVED EMAIL STATING THE CHANGE WAS SUCCESSFUL WITH REF:C-***3 However the information provided by AVAF was false and incorrect the debit had instead come out 26th April 2023. This is absolutely ridiculous coming from ABSA . Misleading clients . Now I have to put a request for my next debit or to come off in 10th June 2023. These people are ridiculous and don't care . An actual email from there department came in stating successful change from the 25th April to the 10th May. Absa is very unprofessional

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Replies (1)
Absa
Absa's reply26 Apr 2023, 13:32
Official
Dear Gabriel Pillay

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***8 Kind regards,Group Customer CareRezona Louw