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firdose R

1 reviews | Active since Nov 2012

11 May 2022, 03:28

ABSA MISLEADING THEIVES!!

Since the beginning of this year I noticed unauthorised debit orders on my credit card account for a reference such as INET/MOBIFEE. When I called to query as the amounts monthly were different I was informed that ABSA has been doing this based on the use of the mobile app and the number of times I used it.??? Which is ridiculous to say the least as I am already being billed for credit and bank charges and interest trying to lower my credit payments and looks like ABSA found a loophole to deduct even more money out of me. I urge all of you to look at your statements … I wouldn’t of known this if I didn’t take the time to do !! Poor pathetic service delivery to think other banks offer free usage and internet to use apps and then u get Absa wanting to drain you for every last rand knowing full well how bad the economy is and the recent pandemic and floods we had to endure. I WILL BE CHANGING MY BANK THEN STAYING WITH ******* LIKE ABSA !!

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Replies (1)
Absa
Absa's reply11 May 2022, 12:10
Official
Dear Firdose Abdool Razak Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw

Best regards,