ABSA misleading their clients

I went into an ABSA branch (East coast house) to sort out my banking app and the lady convinced me to take a life cover, which i did. She then advised me that i have an overdraft offer and a personal offer, she convinced me that i can take the overdraft to sort out my car. I then went online to apply for this overdraft so i can get my car fixed. I was provisionally approved on the 13th of March and on the 14th I got an SMS advising that i need to login and approve my quote. I logged on to my banking app and when i tried to approve this quote i kept getting an error. So i called the Contact Centre and i was advised that someone will call me later on in the day and confirm the quote and load the funds on my account. But that never happened, this morning i got an SMS stating that my overdraft was approved and i need to call in to finalize the payout. I called in this morning and spoke to a lady by the Bongani and she told me that my application was not assigned to a consultant for some reason and at this point it will only be sorted after 3 working day. I told her i'm getting paid next week so I wont be needing it by then and she said she speak to someone and get back to me, but when she came back she said 'Jah it will only be done after days.

I feel like this is very miss leading, because the lady at the branch said it will take just days because i'm an ABSA client and the SMSs that i received stated that i just need to call in and finalize the payout. But the Contact Centre consultant told me that they need to review my application and get back to me after 3 days, this is after i received an SMS advising that the overdraft was approved.

Furthermore, through out this process i've been using my airtime and i've wasted so much time. I never had to go through so much hustle when i banked with FNB and I eventually told the consultant to cancel the application. Clearly they don't value me as client, because if they did they would have treated me this way.