MM
Mduduzi M
1 reviews | Active since Aug 2019
20 Sept 2022, 11:49
Absa misinforming clients
App**** for a credit card and i went to DHA to update my details then they requested a referral letter from the bank and i went to the branch but the consultant said she will do the FICA verification and she did that but today got a call that i need to go to DHA so basically i lost a ****en day doing a run around for ****en nothing !!!!!
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Absa's replyOfficial
20 Sept 2022, 12:55 Dear Mduduzi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply20 Sept 2022, 12:55
Official
Dear Mduduzi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Vanessa Crowe Group Customer Care
Best regards,