RH
Robert Harrison-White

1 reviews | Active since Jan 2012

03 Feb 2017, 18:50

Absa - misinformation - concealed charges - watch out

<p>In November last year i changed my Gold Account to a Prosperity account as i was told if I placed R15000 in a Depositor account at 5.7% I would pay no charges on my cheque account. Doing the maths that appeared to be a good move</p> <p>Lo and behold the charges kept appearing including an overdraft charge of R25 until I queried and was told in january that the Depostor limit had gone up to R20000 - so I increased the Depositior to R20000 and they paid back some of the charges</p> <p>BUT they were not finished - ASA suddenly they bumped my OD facility fee over 200% to R68.40 - no warning - and the charges keep being charged to the Prosperity account AND the charges statement does not reflect the charges on the account statement.</p> <p>If you do the maths - no longer worth it - will take the R20000 and place with Investec at +-8% - **** my ABSA OD facility - and go back to the seniors account.</p> <p>Misinformation - client gullability and shady deals by ABSA - watch out !! Maybe the ombudman is needed here</p>

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Replies (1)
Absa
Absa's reply06 Feb 2017, 10:58
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd