ABSA Miscalculated 3 months vehicle Settlement quote date

3 months ago ,I approached ABSA vehicle finance to request a 3 months settlement quote which will have ensured that penalties for switching the vehicle finance were waivered as per the legislation.I went to ABSA on the 14 September 2018 and the call I made whilst at the branch was around 13:00.I went back to the same branch(Sandton city) on the 13th of December however the que was too long and I decided to go on the 14th Decemember 2018 as that would mark 3 months after I had initially made the request.

I was then informed that I could not get a 3 months settlement quote as I was supposed to have requested the quote on the 13th December 2018.I escalated the matter citing that 3 the 14 December would mark 3 months after the initial request was made.A lady called Jennis informed that the 13th would have marked 3 months instead.

I tried explaining that their system fails to recognise that there are two ways of counting and that with my interpretation I was not incorrect.

I feel that ABSA has not done enough to remedy my situation as their system does not recognise that one I had started counting 1st day as 15 September and not the 14 September.In addition,I feel cheated by ABSA as I now have to pay penalties which legally should be waivered.To date ,I have not received any feedback on my the matter after I had escalated it.

The 1st reference number: ********** 5 and 2nd reference: ********** 0