Absa MISADMINISTRATION

I'm very dissatisfied, disappointed and utterly UPSET with Absa Wonderpark branch and also the Absa Customer care line. I've been using Absa since I was 13years and I am now 29. I work in customer care and know how you treat the client goes a long way. I didn't want to comment to this platform but it seems mountains move o ly when there is a complaint. I have been using Wonderpark branch for 4 years now since I have moved closer to that branch. I ha e started noticing that 5 mo the ago I started receiving my bank statements via Post and my bank charges have extremely went high in that regard. I work in call center 7-5(which means i can hardly make out calls), i only get home at 20:00, I also work on Saturdays 7-1, I go to church on Sundays. I do not know who on earth authorised this post service or unlocked it on my behalf coz I know i didn't and I know damn well I didn't ask anyone to authorise this on my behalf. On 12 June 2025, I called the Absa Wonderpark branch no. *** to which i was on that call for total 18min15sec, I held on for +17min only to speak to that rude, dismissive, unprofessional, untrained female consultant for 30 sec only for her to tell me they cannot stop the postal service and I will have to contact the Customer care number for them to stop it, I told her im not gonna hang up only to hold for another 18min, I instructed her to transfer my call. I then reached another lady in their Customer care line to which that call lasted 2min34sec of her telling me they cannot do it I must call the Wonderpark branch. So now the brach can't stop it and the customer care can't stop it then what is their job scope. I told her I didn't authorise neither did I make that request, I asked her to check on her system who requested and authorised the postal services and when, she said she doesn't know. I told her the Wonderpark branch put me through to her(customer care line) and she said I must rather go to the branch, I told her I don't have time, I don't have the hours, I wouldn't authorise such a request when I don't have time and I have the APP were I can generate and download my own statement and print them out If I wanna do that. I need this sorted out. I want the statements to stop coming via post. As I write this I just received another statement now. Who is the stupid one here, me. Why is Absa authorizing things that were not requested by their clients. I can't and will NOT go to the branch to stop something I didn't even request for in the same place. Absa must fix this. Whoever authorised and made the request NOT ME must undo it. I don't even care about the bank charges I incurred becoz I know ABSA won't even reimburse me. This is becoming a **** BANK and I am looking at discontinuing my long standing relationship with them. I have known no bank since I owned a bank account but Absa and I refuse to be treated like a stupid idiot. Every penny I have, I work for it. Now people in their sits will autorise things and take my small money's and not account for it and force me to come to the branch and undo things I didn't even do in the first place. I never received statements via post before why only start now when i ha e a perfectly working App and i am able to use it. I am angry. I am upset. I want ABSA TO UNDO THE POST STATEMENTS AND SEND ME A CONFIRMATION EMAIL THAT THEY HAVE DONE THAT. I DONT WANT TO BE CALLES COZ I CANNOT ANSWET THE CALL ( AGAIN I WORK IM CALL CENTER) THEY MUST EMAIL ME A CONFIRMATION AND AUGUST GOING FORWARX I DO NOT WANT ANY STATEMENT TO BE DELIEVER TO M VIA POST.