ABSA ****ming OLD People

I'm writing this on behalf of my old man who's a pensioner. last year he was *****ed a lot of money through Online banking. my old man knows nothing about cell banking nor online banking. all he does is deposit and withdraw. this seem like it was an inside job as the notifications were turned off and online banking was activated. it's almost a year now since they have been investigating and apparently Aaquila Davids was handling the case and she has since closed it with no feedback. Ref: ASZA-2***5 ***

One of the reasons i left ABSA and moved to Nedbank. i need this sorted ASAP!