ABSA ****MING CLIENTS

I bought two showmax vouchers using the absa app with the goal of benefit from absa rewards advantage challenge on the 02 October 2023. Unfortunately my credit card was debited the two R99.00 (which is a total of R198.00) for the showmax vouchers but I never received them. Two days later I call absa for assistance I was transferred from pillar to post without any assistance until the Credit card department said they will investigate the matter. I then called again on the 17th, called again as the month of October progressed and still nothing positive came out of it till date. Tomorrow on the 02 November 2023 it will be exactly one month since absa ****med me... And still waiting for feedback. I have a thread of emails that only states the matter is being investigated and I will receive feedback within 7 working days but still. I have a list of references numbers... I am very disappointed