1 reviews | Active since Jun 2017

08 Oct 2020, 19:00

ABSA MILKING CLIENTS

Worse experience of Absa Stockbrock, after cancelling my account online for over a year the account kept on accumulating charges before it even reached a R1000. Even when I tried paying with no luck. Only to be told to sell shares today and still be left with a bill of R4700 from R4165. The broker told me after I agreed for shares to be sold that I will pay R120 per transaction. So much for being loyal to this bank and be a Private client. No one cared to follow up on the cancellation. This Africanicity thing its just a gimmick. Even thinking of cancelling my private account.

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Replies (1)
Absa
Absa's reply09 Oct 2020, 10:23
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,