ABSA messes up my credit record on ITC

Hello Peter, I have been a ABSA’s loyal customer for as long as I can remember. After all these years of loyalty, ABSA could only thank me by listing my name to ITC over the mistake that they committed. Now I am told that my application for bond has been declined by all the banks including the very same ABSA due to the ‘default’ payment on my resolving loan with ABSA which was later recrified. What happened is that Nov 2018- ABSA debits my account on the 15th of every month but the debit that day was not effected. My account is relatively busy around the same time so I was not even aware that they have not debited their money as yet. It was only around the 23rd or so that they attempted to debit and that time funds were insufficient in my cheque account as I have moved it to credit card. I personally called to ask what could be a problem because as it happened, I thought they are debitting twice. The lady I spoke with apologized and indicated that in fact they could not debit my account due to their systems going off line therefore messing everyone up. What disappointed me at the that time was that, why didn’t the bank make me aware of such a problem so that I can atleast make arrangement on how to pay of reserve their money till systems are up again. However, I spoke to the lady and ask her to rectify that because I don’t want discrepancies on my account. She then promised that in Dec they will debit twice, an action which was effected in Dec as we spoke. In 16 Jan 2019- I apply for a house after clearing all my debts in two months (Dec 2018- Jan2019) particularly for the purpose of affordability. To my suprise I was shocked by TRANSUNION that informed me about my ABSA payment default on my revolving loan as a results, all the banks including ABSA my loyal bank- declined my application. I am so torn but equally fuming about the treatment that ABSA had given to me, they have turnished my credit record despite their system being a problem. I called ABSA revolving loans to inquire about this, they then claim that they never handed my account to ITC as if accounts hand themselves over ?. I demand that ABSA send me a letter rectifying this mess, and ABSA must communicate with ITC to clear the matter because I want ABSA to approve my bond- no other bank but ABSA must approve that bond.

An Angry ? Customer Mr Selebedi