Absa messed up my credit score

I recently app**** for a loan with Absa bank. I app**** online, got no response. I decided to call in and got through to a very friendly person who was most helpful but unfortunately told me that there were no pending applications on my name so she offered to run the application again. Her system was slow so she offered me the convenience of calling me back after 5 PM, I got an answer from her initially saying my loan was conditionally approved. Got no call at 5 PM so I decided to call again, got through to someone else and yet again, friendly person but again, no application for loan picked up so she ran another application which in turn got declined due to too many applications. Now if their system never picked up my applications for the loan, it shouldn't have counted against me. Now my loan got declined because of Absa's horrible system and I am at the bad end of the stick. I hope someone there rectifies this as there was nothing wrong with what I did.<br> <br> I have had so many problems with Absa in the past, I always look past that fact because there is always one person that seems to be very helpful. I feel sorry for the people working there and having to deal with the system.