ABSA MERCHANT SERVICES

I HAVE BEEN PHONING ABSA FROM LAST WEDNESDAY 07/04/2016 I HAVE SPOKEN TO 8 DIFFERENT PEOPLE, GOTTEN 1 REF NUMBER AND TWO TICKET NUMBERS. THE LAST PERSON I SPOKE WITH YESTERDAY WAS ANELE WHO PROMISED ME THAT SOMEONE WILL PHONE ME BACK BEFORE THE END OF BUSINESS YESTERDAY. SHE SAID SHE MARKED MY QUERY AS URGENT. NO ONE PHONED BACK ONCE AGAIN. WE ARE BUSINESS WITH AN ABSA CREDIT CARD MACHINE (POS) THAT SIMPLY WANT TO CHANGE THE MACHINE TO A MOBILE ONE AS WE DON'T HAVE A TELKOM LANDLINE ANYMORE. THE STAFF ARE NOT RUDE THEY ARE ALL VERY POLITE AND THEY ALL HANDLE THE CALLS VERY PROFESSIONALLY BUT NO ONE GETS BACK TO ME. SURELY IT CAN'T TAKE THAT LONG TO HELP AN EXISTING CLIENT (15 YEARS)? WE JUST WANT TO CHANGE ONE MACHINE FOR ANOTHER - THAT IS NOT ROCKET SCIENCE. I FEEL DISAPPOINTED AND FRUSTRATED AND I HAVE ACTUALLY SUGGESTED TO THE PRACTICE MANAGER THAT WE CHANGE BANKS.