ABSA MERCHANT SERVICE NOT GOOD

Im very dissapointed in ABSA Merchant services. I want a ABSA card machine for my business. I logged a call and was told the will call me back +- 8 hours. 48hours later i called again and it was escilated. 72 hours later i had to call again and find out whats going on. Eventually that same day someone called me back just to say i will be contacted by a Johanna from this area to arrange what is needed for the card machine. 3 days later and im still waiting. 1 week and 2 days later i have not received anything from them to sign or nothing