1 reviews | Active since Apr 2016

14 Aug 2018, 13:05

Absa mentally abuse customers

I app**** in June for a credit product and was declined due to incorrect records from the bank side. I app**** again after this was removed and was approved and accepted the quote for my virgin money credit card yesterday. When I phoned to enquire I was assisted and was told that said quote will probably be withdrawn because of the earlier issues when the recovery hold was on my account, this after I supp**** all documents and went and opened my cheque account at absa in order to transfer my salary. It is unacceptable that absa can play with a person's emotions like this and do damage by going back and forth. Please go ahead and close everything I have with absa. Cheque account, insurance, life cover and you can forget about the 30k investment I was going to do in September. Utter bad service and I will stay well clear of this bank or any of its supported by products.

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Replies (1)
Absa
Absa's reply15 Aug 2018, 12:37
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd