CB
Cornelius B

1 reviews | Active since Dec 2017

12 Nov 2020, 17:44

ABSA Menlyn Maine - Caring about old people

Ouma (86) arrived at my house at 09:00 - quite an unusual time - in shock. Her bank card has been ****** the the ATM - the ***** running away. We phoned immediately to get the card stopped and get the procedure on what the next steps are. I phoned the customer service manager at Menlyn Main to tel her we are coming, and asked her assistance. We went to the Police station to get an affidavit and proceeded to ABSA Menlyn Maine. What a beautiful surprise................... The Customer Services Manager Teyna van Niekerk immediately assisted us and allocated the consultant Precious Sadiki. Both were friendly and helpful. Precious handled the affidavit and then proceeded to issue a new card - in a professional way. I could take Ouma home, very quickly. I want to give a sincere THANK YOU to Teyna and Precious for their compassion for old people, care and firenliness. Cor Basson ***

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Replies (1)
Absa
Absa's reply13 Nov 2020, 09:54
Official
Dear Cornelius

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd