GM
Gladys M

1 reviews | Active since Jul 2022

30 Aug 2023, 08:42

ABSA Menlyn Main Branch Needs to do Better

Visited the Menlyn Main Branch yesterday and was incredibly disappointed by the service. Had to wait for almost 40 minutes to be assisted, only to be put on the phone. The person that assisted me was friendly and helpful but clearly there is a staffing issue. I will never go back to that brunch and this experience has tinted my love for ABSA because generally speaking visiting the branches always is always unpleasant because of the waiting periods to be serviced.

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Replies (1)
Absa
Absa's reply30 Aug 2023, 08:46
Official
Dear Gladys Mahlangu

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***1   Kind regards,Group Customer CareVanessa Crowe