ABSA MegaU youth benefit rewards system faulty

The ABSA MegaU youth benefit rewards system has been giving intermittent problems over many years. We normally have to send an email to request the PINs.

Since August 2020 this system has NOT been functioning AT ALL.

When trying to request the vouchers via the USSD functionality, we are able to enter the child’s name and ID number successfully, but after a while the following error appears: “Error with connection, please try again”. Airtme is wasted each time that we try.

No one is able to tell us when these complications will be sorted out.

ABSA has not made their clients aware of the faulty system.

The MegaU account is advertised with these benefits, but they are not available.

Could someone please shed light on this frustrating issue?