ABSA - Mega U Vouchers seems to not work 'frequently'

After close on three months of problems opening absa mega u accounts for my children we finally get this resolved and get the kids excited about the whole thing - however the first attempt to use vouchers at mac donalds - they both fail and apparently this is 'normal'.

The only way to get any kind of response out of ABSA seems to complain on a public forum. Usually try to keep this internal - but eventually it needs to be taken public.

ABSA - please advise what the deal is. @Vanessa - we have been going around in circle and will be very disappointed if the next email I get is - 'please provide us some contact details so we can give you call'