CM
Cee M
1 reviews | Active since Sept 2009
01 Mar 2023, 11:06
ABSA Mega U Benefits Never Works
My kids have never been able to redeem their Mega U benefits since they have had the accounts for years. At some stage we totally gave up and overlooked the SMS prompting them to redeem. We have been trying to redeem benefits for February Month and we kept on receiving an error that the Service was temporarily unavailable when trying to redeem via *120*733# and as for megaubenefits website we kept on receiving Validation Error for the ID numbers.
My kids even asked me to move their accounts elsewhere where they can reap and enjoy their rewards instead of ending the month with an egg on their little faces!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
01 Mar 2023, 14:18Dear Shaa Maloizan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Mar 2023, 14:18
Official
Dear Shaa Maloizan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 Mar 2023, 15:00 Dear Shaa Maloizan
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the MegaU account numbers for your children by close of business 03 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the MegaU account numbers for your children by close of business 03 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply03 Mar 2023, 15:00
Official
Dear Shaa Maloizan
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the MegaU account numbers for your children by close of business 03 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the MegaU account numbers for your children by close of business 03 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw