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Rory T

1 reviews | Active since Nov 2009

25 Apr 2018, 08:39

Absa Mega-U appears to be non-existant

I'm trying to setup a Mega-U account for my son, but it's been 6 months and I keep getting emails saying someone will contact me in 48hrs but they don't. Follow up emails and phone calls get no response.

0
Replies (3)
Absa
Absa's reply25 Apr 2018, 12:28
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please advise did you apply for an account online,if yes when did you apply.

Kindly also provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

RT
Rory T's update28 Apr 2018, 12:27
Reviewer Update
Can I expect a response anytime soon?
RT
Rory T's update16 Jun 2018, 11:11
Reviewer Update
9 months in and I’m still battling with Absa to get these accounts set up. There was a brief period in April where the accounts were setup but we’re unable to use the cards as they’d lost my FICA details and now that I’ve finally come to collect the cards, the Nicolway branch has well before 11am. What a pathetic excuse for a bank. 9 months and my Kids still don’t have accounts.