LM
Letlhogonolo M
1 reviews | Active since Dec 2024
13 Dec 2024, 14:45
ABSA Mega City branch in Mahikeng
I give ABSA Mega City branch zero. My mother and I waited an 1hr just get help on an expired card. Everyone just keep on passing by, and asking questions and moving to the back! It’s the 15th, that means end of the month for most government employees!! Only one person on the bench! This is unacceptable!!!
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Replies (2)
Absa's replyOfficial
13 Dec 2024, 15:05Dear Letlhogonolo Makhele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply13 Dec 2024, 15:05
Official
Dear Letlhogonolo Makhele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
17 Dec 2024, 14:47 Dear Letlhogonolo Makheleo
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***1.
Kindly provide our office with the account or ID number for the replacement card by close of business 17 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***1.
Kindly provide our office with the account or ID number for the replacement card by close of business 17 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply17 Dec 2024, 14:47
Official
Dear Letlhogonolo Makheleo
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***1.
Kindly provide our office with the account or ID number for the replacement card by close of business 17 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for the inconvenience caused to you.
The reference number for your complaint is C-***1.
Kindly provide our office with the account or ID number for the replacement card by close of business 17 December 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL