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Thabelo N
1 reviews | Active since Apr 2025
01 Apr 2025, 12:33
Absa ****med us.
My dad just got ****med a 100k by Absa and when we check the bank statement or the bank notification it just says transaction by ACCH, we went to the bank and they said they investigation the matter we need to come back after 7 days. We need help because ABSA is failing to help us and tell us what happened to the money. If anyone has experienced a similar problem, please we need your help.
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Replies (5)0
Replies (5)
Absa's replyOfficial
01 Apr 2025, 13:06Dear Thabelo, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply01 Apr 2025, 13:06
Official
Dear Thabelo, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's replyOfficial
01 Apr 2025, 13:09Dear Thabelo, Case reference number C-***7
We do acknowledge your complaint and apologise for any inconvenience caused.
Please provide us with your father’s ID number/account for us to log an official complaint. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
Please provide us with your father’s ID number/account for us to log an official complaint. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa's reply01 Apr 2025, 13:09
Official
Dear Thabelo, Case reference number C-***7
We do acknowledge your complaint and apologise for any inconvenience caused.
Please provide us with your father’s ID number/account for us to log an official complaint. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
Please provide us with your father’s ID number/account for us to log an official complaint. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
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Thabelo N's updateReviewer Update
01 Apr 2025, 13:12Thanķ you my email is *** if you need any more info regarding the matter
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Thabelo N's update01 Apr 2025, 13:12
Reviewer Update
Thanķ you my email is *** if you need any more info regarding the matter
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Thabelo N's updateReviewer Update
01 Apr 2025, 13:15My dad's ID is ***
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Thabelo N's update01 Apr 2025, 13:15
Reviewer Update
My dad's ID is ***
Absa's replyOfficial
01 Apr 2025, 13:38Dear Thabelo, Thank you for the feedback.
Please confirm your father's email address. RegardsGodfrey NdouAbsa Bank Group Customer Care
Please confirm your father's email address. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa's reply01 Apr 2025, 13:38
Official
Dear Thabelo, Thank you for the feedback.
Please confirm your father's email address. RegardsGodfrey NdouAbsa Bank Group Customer Care
Please confirm your father's email address. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,